Nicole Fletcher-Hunt

Nicole Fletcher-Hunt has a proven track record of leading high-performing teams and delivering significant improvements to customer satisfaction. As Head of Operational Readiness at NatWest Boxed, she focuses on scaling operations to ensure embedded finance solutions drive measurable, long-term client value. Known for her relentless focus on the end-user journey, Nicole shares actionable insights on how operational excellence and personalised engagement strategies build retention and maximise customer lifetime value.