Nuria Gonzalez

Nuria González Lucas is Head of Customer Operations at Telefónica, where she leads B2B customer operations and contributes to the transformation of the customer experience. With more than 25 years of experience across telecommunications, she has held leadership roles across customer operations, service excellence, and operational transformation. Today, she is focused on transforming B2B customer operations towards more proactive, efficient, and resilient models that enhance customer experience and deliver tangible value for both customers and the business.