Oliver Carlsen

Oliver Carlsen is the Regional CEO Germany and Eastern Europe and head of the Banking Practice of Majorel. With more than 20 years of experience and deep industry knowledge, Oliver is an expert for customer experience management in BFSI and plays an integral role in shaping the vertical at Majorel. Majorel designs, builds and delivers next-generation end-to-end CX solutions for many of the world’s most respected digital-native and vertical leading brands. Its comprehensive global footprint allows Majorel to deliver flexible solutions that leverage its expertise in cultural nuance. Majorel has deep domain expertise in tech-augmented front to-back-office CX. Additionally, the company offers Digital Consumer Engagement, CX Consulting, Content Services, Trust & Safety, and an innovative suite of Proprietary Digital Solutions for industry verticals.