Sandrea Morgan

Sandrea Morgan, is a positive, strategic Customer Experience leader with 20+ years’ experience transforming global contact centre operations and BPO partnerships. Known for delivering AI enabled service design, automation and data driven CX strategies that reduce contact, improve efficiency and elevate customer outcomes. Recently led automation and journey improvements delivering significant contact reduction, stronger service performance and a more empowered, high performing team. Passionate about turning customer insight into measurable business impact.