Sarah Faulkner

Sarah Faulkner is an award-winning customer experience leader with twenty years’ experience across CX, digital, brand and financial services marketing. She is passionate about putting the customer at the heart of business decision making and turning customer insight into meaningful commercial and organisational impact. Throughout her career, Sarah has led initiatives across customer journey management, digital transformation, customer strategy and organisational change, focusing on embedding customer thinking into everyday decision-making Prior to joining Zurich, she held roles at Hiscox and worked agency-side with a range of financial services and charity clients. Known for her pragmatic and engaging approach, Sarah brings real-world insight into what it takes to move beyond CX ambition and build customer-centred organisations that deliver measurable results.