Sarah Mitton

Sarah Mitton is Head of Customer Engagement at Sovereign Network Group (SNG), where she leads strategic approaches to customer influence, engagement, insight and scrutiny across one of the UK's largest housing associations. Sarah is responsible for ensuring that customer voices directly shape services, policies and business decisions across the organisation. With more than 20 years' experience spanning housing, social enterprise, youth development and community innovation, Sarah has built a career focused on giving people a stronger voice in the decisions that affect their lives. She has led nationally recognised programmes and developed innovative approaches to engagement that connect residents, communities and organisations. Sarah is passionate about tackling social isolation, strengthening communities and creating opportunities for people whose voices are often underrepresented. She has led pioneering projects including digital engagement platforms, AI-supported community initiative