Stefan Witteman

Stefan Witteman helps financial institutions turn customer insight into measurable business outcomes. He is a customer experience and customer intelligence leader working across private banking, financial services and digitally led organisations. At HSBC Private Bank, he contributes to client experience strategy across six international markets, leading Voice of the Customer initiatives and redesigning advisory, payments and onboarding journeys that contributed to a nine-point improvement in relationship NPS. Throughout his career, Stefan has led customer experience, CRM and transformation programmes spanning more than 20 international markets. Earlier in his career, he helped establish an organisation’s first customer experience function and enterprise-wide Voice of the Customer programme, delivering a four-point improvement in NPS and a 20% increase in active users. His experience includes leadership roles across HSBC, Barclays, ABN AMRO, Kindred Group and Entain. Stefan is particula