Stefanos Marcou

Stefanos Marcou is Chief Operating Officer at HFM, overseeing key operational functions including Back Office, Payments Anti-Fraud, Business Process Management, Business Operations Monitoring and Project Management. He brings nearly two decades of experience across financial services, fintech, consulting and operational transformation, spanning leadership roles in operations, trading, programme management and business transformation. Throughout his career, he has focused on designing scalable operating models, strengthening risk and control frameworks, and using technology and data to improve operational performance and decision-making. In his current role, his focus includes payments and fraud prevention, operational automation, AI-enabled processes and business performance, with particular emphasis on translating new technologies into practical use cases with clear governance and measurable business value.