Therese Kozicki

Therese is Head of Customer Success at Ticket Tailor, a ticketing platform trusted by 73,000 Event Creators across 120 countries. She built the Customer Success department from scratch, and now looks after their portfolio of high-value client accounts. Her focus has always been on the relationship behind the numbers, not just the data, but understanding what actually keeps a client loyal as their needs change and the business grows around them. She connects what clients need with what Ticket Tailor actually builds, working closely with teams across the business to make sure that feedback shapes real decisions.