Thomas Kounnas

Thomas is a recognised leader in digital ticketing and public transport innovation, with extensive experience delivering complex technical programmes across fare management, retail strategies, smart ticketing, secure payments, and cEMV in transit. He is passionate about designing and implementing customer-centric digital ticketing solutions for rail and bus networks, with a strong focus on simplicity, interoperability, and delivering intuitive, seamless passenger experiences. As Head of Digital Ticketing Services, Thomas is leading multidisciplinary teams working at the forefront of transformative programmes that are shaping digital ticketing across the UK rail industry.