The New Thinking for Customer Contact KPIs

Call & Contact Centre Expo 2025 · 20 November 2025 · 13:15–13:55

The New Thinking for Customer Contact KPIs was a session at Call & Contact Centre Expo 2025 on 20 November 2025 in London, with 4 speakers on record.

Speakers

• Ashleigh Heldt — Panelist QA Lead, The White Company
• Dan Eddie — Panelist Director Customer Operations, AXA Health
• Deborah Woods — Panelist Contact Center Manager, COSTA EXPRESS LIMITED
• Xander Freeman — Moderator Digital Content Director, Call Centre Helper