When Should Humans Step In – and When Should AI Lead?

Connected Claims USA 2026 · 3 November 2026 · 14:40–14:50

When Should Humans Step In – and When Should AI Lead? was a session at Connected Claims USA 2026 on 3 November 2026, with 6 speakers on record.

Speakers

• Kathleen Miller — Speaker VP Cyber Claims, The Hartford Steam Boiler
• Becky Hudzik-Presson — Speaker Chief Claims Officer, Farm Family Insurance
• Joey Daryanani — Speaker VP Operations Shared Services, CSAA Insurance Group, a AAA Insurer
• Max Koonce — Speaker Chief Claims Officer, Sedgwick
• Sean Eldridge — Speaker Co-Founder & CEO, Crosstie
• Lori Pon — Moderator Executive Director, MAIPF