DHL Express Case Study: What Transformation Setbacks Taught Me About Scaling AI, Change and Customer Operations

Name: DHL Express Case Study: What Transformation Setbacks Taught Me About Scaling AI, Change and Customer Operations
Start: 2026-10-07T11:00
End: 2026-10-07T11:25
Location: Battersea Evolution

Engage Customer Summit 2026 · 7 October 2026 · 11:00–11:25 · Main Stage

DHL Express Case Study: What Transformation Setbacks Taught Me About Scaling AI, Change and Customer Operations was a session at Engage Customer Summit 2026 on 7 October 2026 in London, with 1 speaker on record.

Speakers

Jen Sharp — Speaker Vice President Customer Service, DHL Express