Digital Transformation in the Contact Centre – Closing the Gap Between Ambition and Reality

Name: Digital Transformation in the Contact Centre – Closing the Gap Between Ambition and Reality
Start: 2026-10-07T11:50
End: 2026-10-07T12:20
Location: Battersea Evolution

Engage Customer Summit 2026 · 7 October 2026 · 11:50–12:20 · Future of The Contact Centre

Digital Transformation in the Contact Centre – Closing the Gap Between Ambition and Reality was a session at Engage Customer Summit 2026 on 7 October 2026 in London, with 2 speakers on record.

Speakers

Duncan MacPherson — Panelist UK Director of Sales, Invoca
David Goldsworth — Panelist Customer Experience Director EMEA, Aqualisa Products Limited