What customer centricity now looks like & analyzing the digital (& mobile) heavy customer journey

FUTR Europe 2021 · 20 May 2021 · 12:00–12:40 · Stage 1

What customer centricity now looks like & analyzing the digital (& mobile) heavy customer journey was a session at FUTR Europe 2021 on 20 May 2021, with 4 speakers on record.

Speakers

• Anjelica Shirrefs — Panelist Senior Shopper Insights Manager, L’Oréal
• Carina Ahlberg — Panelist Head of Customer Experience, Volkswagen Group Sverige AB
• Madeleine Melin — Panelist E-retail & Channel Optimization Lead Europe, Electrolux
• Tina Mulqueen — Moderator CEO & Founder, Kindred PR