The Agentic Shift: Reimagining Customer Service

Name: The Agentic Shift: Reimagining Customer Service
Start: 2026-11-19T14:45
End: 2026-11-19T15:30
Location: Moscone Center

Microsoft Ignite 2026 · 19 November 2026 · 14:45–15:30 · Moscone West | Level 2, Room 2001

The Agentic Shift: Reimagining Customer Service was a session at Microsoft Ignite 2026 on 19 November 2026 in San Francisco, with 3 speakers on record.

Speakers

Christian Lewis — Speaker Managing Director - Commercial Hub Co-lead, BNY
Alan Ross — Speaker Vice President, Customer Service AI, Microsoft
Karan Nigam Nigam — Speaker Senior Director of Marketing, Microsoft