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The hidden cost of poor communication in customer experience: How behavioural science builds customer trust, engagement and loyalty

Unified Communications EXPO (UCX) London 2026 · 15 October 2026 · 14:30–14:55 · Future of Employee and Customer Experience Stage

The hidden cost of poor communication in customer experience: How behavioural science builds customer trust, engagement and loyalty was a session at Unified Communications EXPO (UCX) London 2026 on 15 October 2026 in London, with 1 speaker on record.

Speakers