Unified Communications EXPO (UCX) London 2026
14 October 2026 – 15 October 2026
ExCeL London, London, United Kingdom
UCX London is a two-day event for unified communications and collaboration technologies, aimed at people who influence tool selection and implementation. It covers UCaaS and CCaaS, data and experience, automation and AI, with content stages and an exhibition, and is co-located with the Digital Transformation EXPO (DTX) at ExCeL London.
83 sessions · 145 speakers
Organiser (1)
Media Partners (5)
Call Centre Helper · Biometric Update · Business Info · Technology Record · Bizibl
Sponsors (5)
Yealink · 8x8 · AudioCodes · Insight · CCMA
Exhibitors (11)
Yealink · MAXHUB · 8x8 · AudioCodes · Opus Technology · Ringover · Algo · Insight · Crestron · CCMA · Shokz
Strategic Partners (3)
Empowering.Cloud · Call Centre Helper · LTSMG
Supporting Partner (1)
Speakers (145)
- Mukesh Rao Independent Consultant, Workplace Transformation Limited
- Rebecca Fox Founder & CTO - Private Equity | Fractional CIO & CTO | AI, Technology & Business Transformation, RELENTICA
- Melanie Garson Associate Professor in International Security, University College London
- Egonna Bristol Senior Information Security Analyst, RedCompass Labs
- David Amann Audio Visual Team Leader, Cambridge Judge Business School
- Meriem Benhabiles UX Designer, The Covalent Bond
- Yelibeth Mendez Perez Cyber Security Operations Manager, TFL
- Biju Chudasama Chief Technology Officer, Virdhi Advisory
- Darren Kimuli Information Security Manager, London School of Hygiene and Tropical Medicine
- Maryna Rybalko Senior Product Manager, Thought Machine
- Omid Hashemi Senior Digital Transformation Programme Manager, Manufacturing
- Promise Akwaowo AI and Automation Practitioner, Royal Mail Group
- Rukayat Balogun Senior Data Strategy and Governance, HM Revenue & Customs
- Sumit Kohli Global Information Technology Director, Billups
- David Sheppard Head of Innovation, Crawford and Co
- Julie Creffield Innovation Director, Oxford Innovation Space
- Jessica Figueras CxB - Cyber Governance for Boards
- Kate Knowles Director of Services, CCMA | Contact Centre Management Association
- Lucie Child, Head of Customer, Transport for Greater Manchester
- Richard Corbridge Chief Information Officer, SEGRO plc
- Tom Arbuthnot Chief Technology Officer, Empowering.Cloud
- Jake Moore Global Cybersecurity Advisor, ESET
- Sabina Onwuka Customer Service Manager, London Borough of Barking and Dagenham
- Jake Blowers Group Head of Projects and Innovation, Motus Commercials
- Dácil Borges Global Director Consultancy, Xdroid
- Shruti Ahuja Head of Digital Transformation, Business Intelligence & Analytics, Virgin Media O2
- Courtenay Mills Head of Voice and Data, EfficiencyIT
- Jennifer Duffy Global Senior GTM Director, HCLSoftware
- Hasani Jess CTO, Aventum Group
- Teodora Pimpireva Tapping Global Head of Privacy, UNiDAY
- Michelle Kelly Vertical Marketing Manager, 8x8
- Nikki Powell Director of Citizen Contact Service Delivery, Capita
- Jon Zoltie, Contact Centre Specialist, AudioCodes
- Matt Sutherland Head of Technology, True
- Phil Scully VP Digital & EMEA, RS Group
- Naba Elsaid Consultant, Durham university
- Adejumo Adefisayo AI Engineer & Researcher, Independent
- Cathie Jayakumar Cybersecurity Policy & Governance Manager, Queen Mary University of London
- Danu Sivapalan Identity Governance Specialist, Motability Operations
- David Howell Editor-in-Chief, Silicon UK
- Gayle Thompson-Igwebike Head of Community, NextTechGirls
- Iffat Chaudhry Sales Manager, MCube
- James Silk Director, Woodhurst
- Kingsley Okonkwo Data Engineer, Trade Remedies Authority
- Rachael Hays Managing Director, Definia
- Rebecca d'Orazi Flavoni Digital Growth and Training Consultant, RDF Training & Consulting
- Sadie Groom Founder, RiseAV
- Steven Fuller Director, The IN GROUP
- Sven Berckmoes Solutions and Alliances Lead, TD SYNNEX Maverick
- Vicky Reddington Co-Founder, Amplified Group
- Zahra Saleh Director, MindtTactics
- Pete Hannah Vice President of Sales, Northern Europe, Object First
- Aaron Healey Senior Voice Engineer, Howden Insurance Local UK
- Achuthan Ramesh Senior Technical Consultant Endpoint Security, Manage Engine
- Adam Pilton Founder, The Cyber Detective
- Adeola Adelodun Information Security Analyst, WHSmith
- Adrian Sturdy Solutions Leader, Insight
- Aisosa Omere Senior Product Designer, Asoro Automotive
- Alan Tigg Telephony Services Manager, Royal Marsden NHS Foundation Trust
- Aliyu Yisa Director, Exploit Forge
- Amanda Falshaw AI Enablement Lead, Reading Room
- Anna Shahin Application Support Manager, Audiologic
- Ant Attfield ITAM Solutions Architect, SHI
- Aura Yavary AI Innovator, Technical Lead & Researcher Founder PhD Candidate in Computer Science, UC Davis
- Ben Pain Head of AV Resources, Royal College of Physicians
- Bola Adesina Group Inclusion Manager, Chaucer Group
- Caroline Carter Head of AV, Imperial college London
- Charlotte Weeks Market Research Manager, Blue Frontier
- Chidiebere Njoku Data Scientist, UK Department For Education
- Chris Good Service Optimisation Managing Consultant, Mason Advisory
- Chris Goodwill Business Development Director, EMEA and APAC, TTEC Digital
- Chukwuma Obi Production Engineer, Barclays
- Chukwunonso Ikemba Software Engineer, Skipton Building Society
- Claire Lebarz Chief Technology Officer, Malt
- Craig Hickmott Director of Cyber Security, Global
- Daniel Bunton Director of Customer Operations, Lawhive
- Daniel Wrend Service Management Office Manager, Foster + Partners
- Danni Hastings Sales Team and HR Coordinator, Hive Media Players
- Darren Crawley PDM, Ingram Micro
- Devonte Amos Software Engineer, Barclays
- Diana Cojocaru Senior Information Security Officer, UCL
- Dylan Stewart AI Practice Lead, CACI
- Emma McGuigan FCBS Chair, UK Government AI Assurance Stakeholder Consortium
- Feyi Ogunsanya Senior Software Engineer, Axon
- Francesca Beaumont AI Enablement Specialist, Bumble
- Gina Gill Chief Information Officer, Apollo Underwriting
- Graham McNeil-Watson CEO, Evil Works
- Greg Ferrari Executive Director of Performance and Transformation, AAT
- Guy John Ready AV Business Manager of UK&I, MAXHUB
- Hammond Reddie Chief Information Security Officer, Spire Healthcare
- Harshit Tripathi Lead Data Engineer, Leading UK Retail and Healthcare Organisation
- Hayley Brinicombe Software Engineer, Switch2
- Hooman Azizi UC Engineer, Warner Bros. Discovery
- Inesh Patel Business Development Manager Corporate EMEA, Sennheiser UK Ltd
- Jack Salsbury Head of IT & Information Security, Autotech Group
- Jamal Ahmed AI Governance & Data Protection Officer, Lumi
- James Schofield Founder & CEO, Navyra
- James Woodward Head of Technology, SEP2
- Joel Chimoindes CEO, Konetk
- Johncollins Onyechi Cybersecurity strategist and the Founder and Lead Facilitator, CyberWE
- Jon Mead SVP, Professional Services and MD, Europe, Pythian
- Jon North Area VP, Enterprise Architecture, Ninja One
- Jonathan Boakes Managing Director, Infinum
- Joseph Ballan Senior Software & AI Engineer, Microsystem SE
- Julia Challicom Financial Services Design and Innovation Lead, Deloitte Digital
- Keith Spragg ICT Support Manager, Southway Housing Trust
- Kevin Lavin Senior Lead Counsel Tech & Data, Citi
- Kyle Ireland Head of AI Strategy & Transformation, Axiom
- Louise John Head of IT Service Delivery, Virgin Active
- Lyndsay Ansell Community Manager - Microsoft MVP, Empowering.Cloud
- Marcin Roth Head of Information Security, Currys PLC - iD Mobile
- Mark Eost Channel Account Regional Director UK & Northern Europe, Vasion
- Martin Boam Architect Field and Partner Centre for Excellence, Microsoft
- Matt North Senior Technical Lead AV Services, University of East Anglia
- Matthew Dakeyne Senior Director of Product Design & User Experience and UK Country Lead, 8x8
- Megan Harvey Head of Communications & Marketing, Reading Room
- Mesh Bolutiwi Director Strategy & Risk Strategy & Consulting, CyberCX
- Muneer Taskar Senior Director Enterprise Sales, Teleport
- Neil Mitchell Director Oracle Cloud Engineering, Oracle
- Olayinka Jimoh Data Engineer, Sherwood Forest Hospitals NHS Foundation Trust
- Olu Oshati Solutions Architect - EMEA, Teleport
- Oludolamu Onimole Cyber Operations Analyst, University of Glasgow
- Paul Dunleavy Senior Operations Manager, ThreatSpike
- Phil Benson Ecosystem Builder & Partner, Women's Health Venture Builder
- Pranav Anand Head of Cyber Investigations, Gravity Stack
- Prasanna Kumar Lead Technical Consultant, Manage Engine
- Prevail Uzodinma Founder and Chair, BCS Student Chapter - Manchester University
- Rhio Cory Head of Customer Experience, Ticket Tailor
- Richard Ogundele Director of AI, Myy Venture Capital
- Rob Quickenden CTO, Cisilion
- Robert Maughan Deputy Chief Information Security Officer, UCL
- Roger Kirby Senior Enterprise Architect, AstraZeneca
- Sergei Irisov Head of IT & Digital Transformation, ZeroAvia
- Shakeel Khan CEO, Validate AI
- Sonia Aslam Director of AI, Couture & Code
- Sunita Nicholas Transformation Lead, Sisua
- Szabolcs Gulacsi Sales Engineer, LogicMonitor
- Timur Omer Solutions Architect, AWS
- Toby Harris Chair, National Preparedness Commission
- Ugochukwu Njubigbo Cyber Security Analyst, Manchester Metropolitan University
- Viola De Girolami Team Facilitator, Former Warner Bros. & McDonald's
- Yemurai Rabvukwa Senior Cybersecurity Associate, STEM Babe
- Maria Santos-Adeyeye Origination Associate, Foresight Group
- Annika Ranga Interim Head of AV, University of the Arts London
- Iain Smart AV Service Managers, Royal College of Anaesthetists
Agenda
Showing 80 of 83 sessions.
- Finding true value from AI: What's actually working 14 October 2026 · Roundtable
- AI Assurance – the birth of a new profession 14 October 2026 · Main Stage
- Accelerate the future of work 14 October 2026 · Future of Employee and Customer Experience Stage
- First responder, last resort: Redesigning the human role in AI-driven security operations 14 October 2026 · Risk & Resilience Stage
- AI transformation that lasts 14 October 2026 · Main Stage
- From organisational data to trusted AI: closing the readiness gap 14 October 2026 · Design & Delivery Stage
- The convergence of AV and IT: Skills, education, and the next generation 14 October 2026 · Future of Employee and Customer Experience Stage
- Facing the truth – Where’s all the money going and is it worth it? 14 October 2026 · Main Stage
- Are you listening? The data source your transformation strategy is missing 14 October 2026 · Design & Delivery Stage
- Assume breach, prepare for recovery: why data resilience is mandatory for business survival 14 October 2026 · Risk & Resilience Stage
- From pilot to production: Making AI work at enterprise scale 14 October 2026 · Innovation Stage
- Caught in the middle: Leading digital change when nobody prepared you for it 14 October 2026 · Design & Delivery Stage
- Zero trust, zero friction: Humanising cyber security 14 October 2026 · Risk & Resilience Stage
- The boring contact centre secret nobody wants to admit 14 October 2026 · Future of Employee and Customer Experience Stage
- Beyond prompts: Engineering context for enterprise-grade AI 14 October 2026 · Innovation Stage
- Transformation doesn’t fail on strategy, it fails on people 14 October 2026 · Main Stage
- The Autonomous IT Era is Here: From Visibility to Governed AI Action at Scale 14 October 2026 · Roundtable
- AI in customer experience: Balancing AI integration with human expertise 14 October 2026 · Future of Employee and Customer Experience Stage
- Operationalising AI: The Journey to Autonomous IT 14 October 2026 · Design & Delivery Stage
- Building an AI Strategy That Works 14 October 2026 · Innovation Stage
- Securing for AI, securing against AI, securing with AI 14 October 2026 · Risk & Resilience Stage
- Governing transformation at scale 14 October 2026 · Main Stage
- Beyond the bot: How intelligent AI interactions are reshaping customer experience 14 October 2026 · Future of Employee and Customer Experience Stage
- Improving Service & Financial Control By Transforming IT Asset Management at Foster + Partners 14 October 2026 · Design & Delivery Stage
- Decomposing a monolithic architecture, one API at a time 14 October 2026 · Innovation Stage
- Securing the cloud: Navigating migrations, identity and governance 14 October 2026 · Risk & Resilience Stage
- How do you maintain trust in an intelligent CX landscape 14 October 2026 · Roundtable
- Everything moved to the cloud...except print 14 October 2026 · Design & Delivery Stage
- From zero trust to agent trust 14 October 2026 · Main Stage
- A unified approach to endpoint risk : Closing the gaps in endpoint visibility and vulnerability 14 October 2026 · Risk & Resilience Stage
- Beyond the AI Voice 14 October 2026 · Future of Employee and Customer Experience Stage
- From vibe to value: Engineering in an agent-driven world 14 October 2026 · Design & Delivery Stage
- The AI Arms Race: How organisations can stay ahead of AI-driven threats. 14 October 2026 · Roundtable
- Leading through uncertainty: Making decisions in an unpredictable world 14 October 2026 · Main Stage
- RiseAV presents: Investing in women, strengthening leadership 14 October 2026 · Future of Employee and Customer Experience Stage
- The shadow perimeter: Managing the reality of third-party cyber risk 14 October 2026 · Risk & Resilience Stage
- The deepfake interview: Breaking in from the inside 14 October 2026 · Innovation Stage
- AI changed how we code. Fix how you deliver. 14 October 2026 · Design & Delivery Stage
- Putting the human at the heart of the agentic SOC: Beyond the AI hype 14 October 2026 · Risk & Resilience Stage
- Navigating Microsoft’s contact centre landscape. Still need a compass? 14 October 2026 · Future of Employee and Customer Experience Stage
- What’s New in Microsoft 365 Copilot and Microsoft Teams 14 October 2026 · Main Stage
- Where did the savings go? Turning automation time savings into real business value 14 October 2026 · Innovation Stage
- Architecting reality: Building inclusive and connected data systems 14 October 2026 · Design & Delivery Stage
- Saved by seconds: The decisions that make or break a business during a breach 14 October 2026 · Risk & Resilience Stage
- Microsoft Copilot and Cloud User Group Takeover: From Prompt to Platform: Choosing the Right AI Tool for the Job 14 October 2026 · Future of Employee and Customer Experience Stage
- The missing layer in enterprise AI Architecture: Why AI needs its own operating model 14 October 2026 · Design & Delivery Stage
- LTSMG Takeover: Is Sustainable AV Really About Buying Less? 14 October 2026 · Main Stage
- Off the record: What’s actually happening to your data in the rush to AI? 15 October 2026 · Roundtable
- Preparing for a TUNA world - resilience and recovery 15 October 2026 · Main Stage
- Behind the code: The realities of AI-driven engineering 15 October 2026 · Roundtable
- Detect, decide, defend, document: The four moves that decide whether an attack becomes a breach 15 October 2026 · Risk & Resilience Stage
- Costs are rising, budgets are flat, and the Microsoft landscape is shifting fast 15 October 2026 · Design & Delivery Stage
- Get them playing: Build AI confidence that lasts 15 October 2026 · Innovation Stage
- AI Walks into a Warehouse… What Happens Next? Spoiler alert: AI does not create value simply by turning up 15 October 2026 · Main Stage
- Turning Disconnected Systems into One Connected Customer Experience 15 October 2026 · Future of Employee and Customer Experience Stage
- Optimising the future workspace: Implementation, interoperability, accessibility 15 October 2026 · Future of Employee and Customer Experience Stage
- Every leader is a cyber leader- whether they know it or not 15 October 2026 · Main Stage
- Into the unknown: Can you defend what you can't detect? 15 October 2026 · Risk & Resilience Stage
- Building fearless tech cultures: Inclusivity as an adoption strategy 15 October 2026 · Design & Delivery Stage
- The 30%: What successful change gets right 15 October 2026 · Innovation Stage
- Beyond chatbots: Engineering AI agents that learn, act, and improve in the real world 15 October 2026 · Innovation Stage
- Reporting what matters: Cyber reporting that drives board action 15 October 2026 · Risk & Resilience Stage
- Nobody gets fired for the default: Why the safest IT decision is often the wrong one 15 October 2026 · Design & Delivery Stage
- Fewer interactions, increased complexity: Managing burnout in contact centre agents 15 October 2026 · Future of Employee and Customer Experience Stage
- AI, AI, Captain! Who's Really in Control? 15 October 2026 · Main Stage
- People, Not Just Platforms: Getting Integration Right 15 October 2026 · Roundtable
- How can AI, software engineering & quantum computing revolutionise digital development? A use case from medicine 15 October 2026 · Innovation Stage
- Outpaced: The reality of AI defence 15 October 2026 · Risk & Resilience Stage
- The vulnerability in code: Who owns software supply chain security? 15 October 2026 · Design & Delivery Stage
- Ready, set, go! Practical strategies to prepare for AI implementation in CX 15 October 2026 · Future of Employee and Customer Experience Stage
- The EU AI act: From regulatory maze to business advantage 15 October 2026 · Main Stage
- CCMA presents: How to motivate and measure the contact centre teams of the future 15 October 2026 · Future of Employee and Customer Experience Stage
- Unblocking transformation: What 150 digital leaders taught us about making digital and AI deliver 15 October 2026 · Design & Delivery Stage
- Resilience when you don't own the stack. The vendor sets the upgrade window, you get the call when it breaks 15 October 2026 · Risk & Resilience Stage
- Innovation LaunchPad Competition 15 October 2026 · Innovation Stage
- Build, sustain, retain: The future workforce challenge 15 October 2026 · Main Stage
- Platform reliability in a world that can't afford downtime 15 October 2026 · Design & Delivery Stage
- The hidden cost of poor communication in customer experience: How behavioural science builds customer trust, engagement and loyalty 15 October 2026 · Future of Employee and Customer Experience Stage
- Undeterred: Identity security for AI 15 October 2026 · Risk & Resilience Stage
- Trust in agentic AI: When agents go rogue 15 October 2026 · Risk & Resilience Stage