AI in customer experience: Balancing AI integration with human expertise

Name: AI in customer experience: Balancing AI integration with human expertise
Start: 2026-10-14T12:45
End: 2026-10-14T13:20
Location: ExCeL London

Unified Communications EXPO (UCX) London 2026 · 14 October 2026 · 12:45–13:20 · Future of Employee and Customer Experience Stage

AI in customer experience: Balancing AI integration with human expertise was a session at Unified Communications EXPO (UCX) London 2026 on 14 October 2026 in London, with 4 speakers on record.

Speakers

Vicky Reddington — Moderator Co-Founder, Amplified Group
Julia Challicom — Speaker Financial Services Design and Innovation Lead, Deloitte Digital
Lucie Child, — Speaker Head of Customer, Transport for Greater Manchester
Rhio Cory — Speaker Head of Customer Experience, Ticket Tailor