Alexi Thornton

Hi! I am Alexi Thornton, founder of epalithia … I come from a rich tapestry of cultures, blending my Greek heritage with British and Australian influences. I have a lifelong passion for all things travel, customer and employee experiences. My early exposure to the travel industry and the Greek tradition of philoxenia instilled in me a deep appreciation for hospitality and human connection. Whilst exploring the world through multiple industry roles, I built expertise in front-line customer service, airline operations, and online travel agency fulfilment. Later, transitioning into the SaaS side of the industry, I worked with multinational airlines and travel agencies, helping them navigate the complexities of digital transformation for passenger communications. I now help businesses uncover what stands between their customers and seamless journeys, so that they feel valued and employees operate with confidence.