Arun Masilamani

Senior CX Program Manager, Microsoft

Arun Masilamani is listed as Senior CX Program Manager, Microsoft. Arun is scheduled to speak at Microsoft Ignite 2026 on 19 November 2026.

Compiled from published conference agendas; not yet confirmed by Arun. Is this you? Claim this profile.

About

Arun Masilamani is a Senior Customer Experience Program Manager at Microsoft advancing agentic AI for Azure supportability. He leads autonomous resolution initiatives that use specialized AI agents to connect trusted knowledge, reason across complex customer scenarios, coordinate governed actions, and improve outcomes at scale. Arun specializes in transforming support workflows into agentic experiences that reduce customer effort, accelerate resolution, and turn support signals into actionable engineering insights. Previously, he was a Senior Technical Program Manager at Amazon Prime Video and Amazon Studios. Arun brings 19+ years of experience across technology, media, banking, and insurance, combining technical depth with a business-first mindset to simplify operations and translate agentic AI innovation into measurable customer and business value.

Upcoming

Microsoft Ignite 2026 17 November 2026 – 20 November 2026

Your agent works. Now make it enterprise-ready. Speaker · 19 November 2026

Spoke alongside

People who have shared a session with Arun at events on B2DB.

Ali Ijaz Principal AI PM Manager · Microsoft 1 shared session
Tim Schaeps Cloud Solution Architect (Data & AI) · Microsoft 1 shared session