Chris Povolish

Chris Povolish is Senior Manager of IT for Collaboration, AI, and Data Services at Publix Super Markets, the largest employee-owned company in the United States. Since joining Publix Technology in 2002, Chris has led the company through successive waves of technology change, from modernizing in-store point-of-sale and mobile systems to enterprise collaboration and cloud productivity. Today he oversees Publix's data and AI platforms, collaboration and communication services, low-code automation, and contact center technology. For more than a year, Chris has led the modernization of Publix's 34 contact centers, where about 800 associates handle over 200,000 calls a month, with Dynamics 365 Contact Center and Copilot voice agents. AI-driven caller identification, intelligent routing, major incident, and self-service are already saving hundreds of hours a month at Publix.