Jerry Durham

Jerry is a speaker, author, and coach with a singular passion for leveraging the entire practice team towards improved patient outcomes while boosting the practice bottom line. A physical therapist with over 25 years of experience and 20+ years of business ownership, Jerry has spent significant time on the front line, answering calls and learning why patients think and act the way they do when interacting with the front desk, and choosing healthcare providers. Jerry now leads The Client Experience Company, focused on improving both client outcomes and practice profitability through the leveraging of the Patient Lifecycle from first contact with the practice through their entire course of care and beyond.