Josh Leporati

I’m a Principal Customer Experience Program Manager at Microsoft, where I help connect customers, communities, technology, and business outcomes through scalable digital experiences. I work in Microsoft’s SCALE Experience Group, partnering across engineering, community, events, content, marketing, and operations teams to build and evolve programs that help customers discover, learn, connect, and succeed. My work spans digital platforms, community ecosystems, large-scale event experiences, customer engagement programs, content strategy, operational excellence, and AI-powered innovation. I enjoy turning complex challenges into simple, scalable solutions that improve customer experiences while helping teams move faster and work smarter. Over the years I’ve led initiatives ranging from platform modernization and community growth efforts to event operations, customer advocacy programs, automation solutions, and cross-organizational strategic projects. I thrive at the intersection of technol