Taylan Kucuk

Taylan leads Cisco’s Global Forward Deployed Engineering team for Webex Contact Center, focused on helping strategic customers adopt AI and turn its potential into practical customer experience improvements. He works with customers across the AI journey, from exploring use cases and shaping solution designs to supporting deployment and ongoing optimisation, in close collaboration with Cisco’s engineering and customer success teams. Since joining Cisco in 2007, Taylan has built nearly two decades of experience in the contact center domain. He began his career as a Technical Assistance Center (TAC) engineer, then moved into engineering and customer success, developing a broad perspective on the technology and the people who use it. Since 2020, he has led multiple functions and global teams. Taylan holds a CCIE in Collaboration and is a Distinguished Cisco Live speaker.