Traci Michel

Traci Michel is the Chief Operating Officer and Chief Strategy Officer at Metro Credit Union, where she has been spearheading change since joining in 2009. With a career rooted in retail banking, technology, operations, and risk management, Traci has led strategic initiatives that have reshaped the organization’s infrastructure and member experience. In 2020, she spearheaded “Operation Transformation,” a credit union-wide overhaul that modernized Metro’s core and ancillary banking platforms, significantly improving efficiency for both employees and members. Traci’s leadership extends beyond Metro. She has served on the boards of the COCC Client User Group, WolfPAC Client User Group, and Posh AI CUSO, reflecting her commitment to innovation and software optimization in the financial services space. Traci serves as an informal advisor and sounding board for early-stage fintech companies serving credit unions.