Microsoft Contact Center Intelligence: modernize without rip and replace​

Microsoft Ignite 2026 · 18 November 2026 · 13:45–14:30 · Moscone West | Level 3, Room 3002

Microsoft Contact Center Intelligence: modernize without rip and replace​ was a session at Microsoft Ignite 2026 on 18 November 2026 in San Francisco, with 4 speakers on record.

Speakers

• Bishan Dass — Speaker Senior Director, Siemens Healthineers
• Heidi Elmore — Speaker Head of Product Marketing, Dynamics 365 Contact Center, Microsoft
• Jason Xian — Speaker Senior Product Manager, Microsoft
• Omar Aftab — Speaker Vice President, Microsoft