Heidi Elmore
Head of Product Marketing, Dynamics 365 Contact Center, Microsoft
Heidi Elmore is listed as Head of Product Marketing, Dynamics 365 Contact Center, Microsoft. Heidi is scheduled to speak at Microsoft Ignite 2026 on 18 November 2026.
Compiled from published conference agendas; not yet confirmed by Heidi. Is this you? Claim this profile.
About
I am focused on the future of customer service and contact centers, spanning Dynamics 365 Contact Center and Microsoft Contact Center Intelligence. Across roles in pre-sales engineering, solution architecture, customer engineering, and product marketing, one thing has remained constant: a relentless focus on the customer. I am passionate about bringing technology to life through clear, compelling stories, experiences, and demonstrations that help organizations see what’s possible and, more importantly, what’s possible for them. At Microsoft Ignite, I'll bring together deep technical roots and a marketer’s perspective to explore how AI is reshaping customer interactions and the contact center.
Upcoming
Microsoft Ignite 2026 17 November 2026 – 20 November 2026
- Microsoft Contact Center Intelligence: modernize without rip and replace Speaker · 18 November 2026
Spoke alongside
People who have shared a session with Heidi at events on B2DB.
- Bishan Dass Senior Director · Siemens Healthineers 1 shared session
- Jason Xian Senior Product Manager · Microsoft 1 shared session
- Omar Aftab Vice President · Microsoft 1 shared session
Others from Microsoft
- Christian Sarafidis Chief Executive EMEA Financial Services 13 sessions
- Tyler Pichach Global Head of AI Strategy and GTM for Payments and Banking 12 sessions
- Justin Garrett Principal Program Manager Lead, DevRel, Azure Experiences & Ecosystems, Cloud + AI Engineering 10 sessions
- Karuana Gatimu Director, Scale Experience Group 10 sessions
- Heather Cook Principal PM Manager, Microsoft 365 Customer Advocacy Group 9 sessions
- Nitya Narasimhan Senior Cloud Advocate (AI) 9 sessions
- Brad Smith Vice Chair and President 8 sessions
- Lee Stott Principal Cloud Advocate - Core AI 8 sessions
- Lorena Mora Senior Product Manager | Microsoft Intune & Windows 8 sessions
- Sonia Cuff Cloud Advocate Lead - Cloud Native & Linux Advocacy 8 sessions
- Bethany Jepchumba Developer Relations 7 sessions
- Paolo Pialorsi Senior Developer Advocate 7 sessions