Carles Duz Palau

Carles Duz Palau is a highly experienced Solution Engineer at Cisco Systems, with over 18 years of expertise in Customer Experience technologies, focusing on Contact Center and AI solutions. Since joining Cisco in 2007, Carles has held various roles that showcase his depth of knowledge and dedication to customer success. Carles began his journey at Cisco as a Customer Support Engineer in TAC and later transitioned to Network Consulting Engineer in the Advanced Services team, where he deployed one of the first Contact Centers as a Service for one of Cisco's largest customers. Following this, he transitioned to a Technical Solution Manager role in the Contact Center Business Unit where, during 9 years, developed tight connections with multiple organizations within Cisco and with customers and partners to deliver customer success during the transition to native cloud technologies. Over the last five years, he has been thriving in his current role as a Solution Engineer, specializing in de