David Rickard

MD - Advisory Services, The Knowledge Group

David Rickard is listed as MD - Advisory Services, The Knowledge Group. David is scheduled to speak at Contact Centre & Customer Experience Expo 2026 on 18 November 2026.

Compiled from published conference agendas; not yet confirmed by David. Is this you? Claim this profile.

About

David has more than 25 years experience in the GBS / BPO sector having held senior roles as a procurement leader at Microsoft, a consultant and an industry analyst at Everest Group. At The Knowledge Group David leads Advisory Services working with providers to accelerate growth and supporting buyers in developing their sourcing strategies.

Upcoming

Contact Centre & Customer Experience Expo 2026 18 November 2026 – 19 November 2026

The Beginners Guide to Outsourcing Speaker · 18 November 2026
CX Continuity: Running In-House and Outsourced Together Speaker · 19 November 2026
Integrating Outsourcing Into Your Customer Journey Speaker · 19 November 2026