Dimitri Bokatov
Forward Deployed Engineer (FDE) | Applied AI for Webex Contact Center, Cisco
Dimitri Bokatov is listed as Forward Deployed Engineer (FDE) | Applied AI for Webex Contact Center, Cisco. Dimitri is scheduled to speak at Cisco Live 2027 on 9 February 2027.
Compiled from published conference agendas; not yet confirmed by Dimitri. Is this you? Claim this profile.
About
Dimitri Bokatov is a Forward Deployed Engineer at Cisco, partnering with Webex Contact Center customers to turn AI opportunities into production-ready solutions and measurable outcomes. He helps define the technical approach, address deployment challenges, support adoption, and bring customer feedback to Cisco’s Product Management and Engineering teams. Dimitri has 20 years of experience in Contact Center technology, including roles in technical support, customer success, automation, and leadership. He has worked with on-premises, hosted, and cloud solutions, including UCCE, UCCX, and Webex Contact Center. A regular Cisco Live speaker, Dimitri also leads customer and partner workshops and technical sessions. He enjoys making complex technology accessible and connecting it to real customer challenges.
Upcoming
Cisco Live 2027 8 February 2027 – 12 February 2027
- From IVR to Omnichannel Orchestration: Modern Flow Design in Webex Contact Center Speaker · 9 February 2027
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