George Kovanis

George Kovanis is a Forward Deployed Engineer at Cisco, working with Webex Contact Center customers to turn AI opportunities into production-ready solutions. He helps identify promising use cases, shape technical approaches, and navigate deployment and adoption, while bringing customer feedback to Cisco’s product and engineering teams. A regular Cisco Live speaker, George has presented sessions ranging from breakouts and lightning talks to deep-dive instructor-led labs and technical seminars. With over eight years at Cisco, George has worked across customer success, technical support, automation, and solutions. As a Solutions Manager for Webex Contact Center in EMEA, he guided customer onboarding and go-live readiness, supported feature adoption and technical training, and coordinated with customers, partners, and internal Cisco teams to remove blockers and support growth. Earlier, as a Technical Consulting Engineer specializing in IPCC technology (UCCE), he developed automation tools