Serena Gonsalves-Fersch

I am Dr. Serena Gonsalves-Fersch, Global Talent and Learning Leader, and the 2024 Colin Steed Award winner for Outstanding Contribution to Learning. With a doctorate from Middlesex University on the future of learning and talent development in hyper-growth organizations, I have built and led key Talent functions and initiatives including L&D, performance management, succession planning, leadership development, talent identification, DEIB, and corporate universities. Having been both a client-facing management consultant, and an internal head of Talent functions, I see myself as a consultative problem solver. I have extensive experience in creating, building, transforming, restructuring, managing, and leading Talent, Learning and Engagement strategies that are technology enhanced, business-value driven, and commercially minded. I build and thrive in dynamic environments where creativity and leadership drive impact, and ensure I take teams and organisations along on the journey. As a