Theresa Lapensee

With more than 20 years in Ontario’s multi-residential sector, I’ve led large, complex portfolios with P & L accountability, capital planning oversight, and team leadership across stabilized assets, repositioning initiatives, and new developments. I bring energy, passion, and disciplined execution to everything I lead. I believe strong operations create strong communities — and I am deeply committed to raising the standard of professionalism in rental housing. I specialize in bringing structure to complexity — turning scattered processes into clear systems, aligning teams around measurable goals, and translating strategy into operational performance. What makes renters choose one building over another, and what makes them stay? With more rental options available and rents softening, owners and operators are under pressure to attract residents, reduce turnover and protect their bottom line. This panel explores what drives renter decisions, how older buildings can compete with new su