Alan Ross
Vice President, Customer Service AI, Microsoft
Alan Ross is listed as Vice President, Customer Service AI, Microsoft. Alan is scheduled to speak at Microsoft Ignite 2026 on 19 November 2026.
Compiled from published conference agendas; not yet confirmed by Alan. Is this you? Claim this profile.
About
Alan Ross is a Vice President at Microsoft, where he leads the product management organization for Dynamics 365 Customer Service. He and his team help organizations modernize customer service through Dynamics 365 and Microsoft’s AI portfolio, bringing together customer service operations, AI agents, and digital labor. His portfolio spans CRM, case and email management, workforce management and engagement, customer intent, knowledge management, and supervision. Alan's and team also connect service experiences with Microsoft 365, including Teams, Outlook, SharePoint, Copilot, Cowork, and Scout. Alan’s responsibilities extend to strategic customer engagements, executive relationship management, and analyst relations. A 19-year Microsoft veteran, Alan is a recipient of the Distinguished Speaker award, the highest recognition from Microsoft’s Executive Briefing Center.
Upcoming
Microsoft Ignite 2026 17 November 2026 – 20 November 2026
- The Agentic Shift: Reimagining Customer Service Speaker · 19 November 2026
Spoke alongside
People who have shared a session with Alan at events on B2DB.
- Christian Lewis Managing Director - Commercial Hub Co-lead · BNY 1 shared session
- Karan Nigam Nigam Senior Director of Marketing · Microsoft 1 shared session
Others from Microsoft
- Christian Sarafidis Chief Executive EMEA Financial Services 13 sessions
- Tyler Pichach Global Head of AI Strategy and GTM for Payments and Banking 12 sessions
- Justin Garrett Principal Program Manager Lead, DevRel, Azure Experiences & Ecosystems, Cloud + AI Engineering 10 sessions
- Karuana Gatimu Director, Scale Experience Group 10 sessions
- Heather Cook Principal PM Manager, Microsoft 365 Customer Advocacy Group 9 sessions
- Nitya Narasimhan Senior Cloud Advocate (AI) 9 sessions
- Brad Smith Vice Chair and President 8 sessions
- Lee Stott Principal Cloud Advocate - Core AI 8 sessions
- Lorena Mora Senior Product Manager | Microsoft Intune & Windows 8 sessions
- Sonia Cuff Cloud Advocate Lead - Cloud Native & Linux Advocacy 8 sessions
- Bethany Jepchumba Developer Relations 7 sessions
- Paolo Pialorsi Senior Developer Advocate 7 sessions