Chris Rainsforth
Director of Learning & Innovation, The Forum
Chris Rainsforth is listed as Director of Learning & Innovation, The Forum. B2DB records 11 sessions at 3 conferences between 2023 and 2025, most recently Call & Contact Centre Expo 2025 (November 2025). Chris is scheduled to speak at Contact Centre & Customer Experience Expo 2026 on 18 November 2026. Roles on record: panellist 2. Speaks mainly on AI & Data and Talent & Skills.
Compiled from published conference agendas; not yet confirmed by Chris. Is this you? Claim this profile.
- Topics: AI & Data, Talent & Skills
Upcoming
Contact Centre & Customer Experience Expo 2026 18 November 2026 – 19 November 2026
- Designing Your Decision Systems Speaker · 18 November 2026
- The Forum - Customer Experience Speaker · 19 November 2026
Sessions at 3 conferences
Call & Contact Centre Expo 2025 19 November 2025 – 20 November 2025
- Raising Standards in Customer Operations, the Evolution of the Customer and Colleague Panellist · 20 November 2025
- The Real Benchmarking Workshop: None of This Average Sh!t Speaker · 20 November 2025
- The Real Benchmarking Workshop: None of This Average Sh!t Speaker · 19 November 2025
Call & Contact Center Expo 2024 27 November 2024 – 28 November 2024
- Effective Benchmarking Workshop: Real customer operation benchmarking Speaker · 28 November 2024
- Operational Effectiveness Workshop: Creating a learning culture Speaker · 28 November 2024
- Effective Benchmarking Workshop: Real customer operation benchmarking Speaker · 27 November 2024
- Operational Effectiveness Workshop: Creating a learning culture Panellist · 27 November 2024
Call & Contact Center Expo 2023 29 November 2023 – 30 November 2023
- WORKSHOP: Operating model design and effective target setting Speaker · 30 November 2023
- WORKSHOP: Productivity and understanding the true value of time Speaker · 30 November 2023
- WORKSHOP: Forecasting and shaping the future with playbooks Speaker · 29 November 2023
- WORKSHOP: Hybrid, flexibility and future ways of working Speaker · 29 November 2023